Kyle Lahnakoski

Summary of Qualifications

• 16 years development experience in telecom, financial, and credit card industries
• 9 years as a technical consultant
• Extensive technical experience designing and building CRM and Costing applicaitons the credit card and telephony sectors.
• Excellent customer relationship skills
• Lead small teams
• Honours Bachelors of Math in Computer Science and Pure Math with statistical electives.

Consulting Experience

• Developed and upgraded ECOM's production Mastercard credit card application, this includes procedures for QA, unit testing, database migration and rollback, with PCI level auditing requirements.
• Designed and implemented their credit card authorization system running in Oracle DB.
• Built all web pages on Tomcat platform including Java servlets, and plenty of Javascript
• Designed application to meet US federal banking requirements.

• Designed and built an enterprise call costing application, including SL1, Centrex and Avaya telephone switches
• Designed call processing application for IPDR telephony from Nortel VOIP switch, and integrated with the above.
• Constructed a new IPDR parser for greater speed, and resiliency to data (transmission) errors.
• Performed multiple traffic studies and expected provisioning for ErlangB GOS of 1%.
• Providing support for integration to their custom billing application

• Built, from the ground up, a post-OCR pattern matcher to correct OCR scanning errors.
• Compared Telus, Bell, and other provincial telco’s equipment and lines to tariff rates.
• Identified long distance overbilling over whole BMO network.
• Processed a plethora of formats including Bill2000, OnDemand printer dumps, and OCRed PDFs.

• Lead project team of bank personnel and assigned tasks for ongoing discrepancy handling
• Defined objectives and tracked project performance using key performance indicators
• Improved Quantum’s order-inventory CRM application by integrating the work order and inventory subsystems
• Designed workflow surrounding automated bill reconciliation
• Established the procedures to certify software as "stable for production use"
• Trained new employees in the use of software and bank procedures

• Lead a small team of vendor personnel and improved their reconciliation efficiency and accuracy.
• Helped define project objectives and measures
• Defined roles, responsibilities and workflow to satisfy ongoing reconciliation needs and internal bank audit demands
• Defined products and pricing for voice network inventory
• Automated the identification and indication of each product for easy reporting and charge back
• Integrate third party call collectors (from Western Telematic) to proprietary call costing application (Quantum’s TAG software) using reverse engineering.

• Implemented CRM web application for use in a small call centre environment for Kitchener-Waterloo government programs.

• Mined data from telecom bill details (text and electronic) to identify billing errors.
• Designed a circuit order system for Bank of Montreal's digital branch network.
• Developed business plan for recovering voice communication overhead for the Bank of Montreal

Full Time Employee Experience

• Developed a call costing application for Harris Bank in Chicago
• Automated bank-wide telecom invoice processing
• Proceduralized the fiscal planning for all Bank of Montreal voice asset management
• Replaced key-entry system with automated uploads

• Built an interface to StoneHouse’ Monies MVS/CICS application
• Programmed report software for systems only accessible by key entry
• Integrated voice telephone switches with application programs
• Responsible for maintenance of DOS and several application programs
• Reconciled Bell equipment records to internal database

Education

• Computer Science and Pure Math
• Statistical Methods and Theory
• Formal Languages and Compilers
• Operating Systems
• Embedded Programming (Assembly)

Skills and Training